Privacy Policy

Effective Date: October 14, 2026

At WaveGrid, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect it. By using our website or services, you acknowledge the data practices described in this policy.

1. Information Collection

We collect personal information when necessary to provide our internet connectivity, telecommunications, and related business services.

Information we may collect includes:

Name, email address, phone number, and business contact information.
Business address, service location, and billing information.
Internet service inquiries, installation requests, and technical support communications.
Information submitted through website forms, customer inquiries, and service requests.
Website usage information and technical data collected through cookies or similar technologies.

We collect information through lawful and fair means and provide appropriate notices and choices regarding how your information is used.

2. Data Retention and Security

We retain collected data only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and maintain business records.

We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, modification, or misuse.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

3. Data Sharing and Disclosure

We Do Not Sell Your Data

WaveGrid does not sell personal information to third parties for marketing or promotional purposes.

We may disclose information when necessary to provide requested services, fulfill contractual obligations, comply with applicable laws, or protect our legal rights.

Limited Sharing with Service Providers

We may share information with trusted third-party service providers who perform services on our behalf. These providers are permitted to process information only for authorized business purposes and are subject to appropriate confidentiality and data protection obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted when necessary.

Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

Third-party service providers may include:

Payment Processors: Used to process payments for internet connectivity, telecommunications services, and related transactions.
Email Service Providers: Used to send service updates, account notifications, newsletters, and communications you have requested or opted into.
Website Hosting Services: Used to host website content, customer portals, service information, and account management systems.
SMS Providers: Used to deliver service notifications, installation appointments, network maintenance alerts, technical support updates, and other authorized text messages.
Customer Relationship Management (CRM) Platforms: Used to manage customer relationships, service inquiries, installation requests, and technical support communications.
Network and Telecommunications Service Providers: Used when necessary to provision, maintain, support, or deliver internet connectivity and telecommunications services.

4. SMS Data and Communications

We take additional precautions to protect personal information collected through our SMS communications.

When you opt into WaveGrid's SMS program, we may use your mobile phone number to send:

Internet service updates and notifications.
Installation and technician appointment reminders.
Network maintenance and service interruption alerts.
Billing and account-related notifications.
Technical support and customer service updates.
Promotional communications when you have provided the required consent.

Message frequency may vary depending on your service requests and communication preferences. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be processed by messaging providers and aggregators only as necessary to deliver SMS communications.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor interactions, remember preferences, and enhance the user experience.

You may control cookies through your browser settings. Disabling certain cookies may affect some website features.

Additional information about cookies is provided in our Cookie Policy.

6. Links to External Websites

Our website may contain links to third-party websites that are not operated or controlled by WaveGrid.

We are not responsible for the content, security, or privacy practices of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

7. Your Privacy Rights

You are not obligated to provide personal information to WaveGrid. However, certain information may be necessary to respond to inquiries, process service requests, or provide internet connectivity and telecommunications services.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to exercise other privacy choices.

To submit a privacy-related request, please contact us using the information below.

8. Changes to This Privacy Policy

WaveGrid may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal obligations.

When updates are made, we will publish the revised policy on our website and update its effective date. Where required by law, we will provide additional notice.

We encourage you to review this policy periodically.