Terms of Service

Effective Date: October 14, 2026

By accessing or using the WaveGrid website, you agree to be bound by these Terms of Service and all applicable laws and regulations. You are responsible for compliance with applicable local laws.

If you do not agree with these terms, you should not use or access this website.

The materials contained on this website are protected by applicable copyright, trademark, and intellectual property laws.

1. Use License

a. Permission is granted to temporarily download one copy of the materials, information, or software available on the WaveGrid website for personal, non-commercial viewing only.

This permission constitutes a limited license, not a transfer of ownership.

Under this license, you may not:

I. Modify or copy website materials without authorization.

II. Use the materials for commercial purposes or public display without prior written permission.

III. Attempt to decompile, reverse engineer, or interfere with any software contained on the website.

IV. Remove copyright notices or other proprietary information from website materials.

V. Transfer website materials to another person or mirror them on another server without authorization.

b. This license automatically terminates if you violate any of these restrictions and may be terminated by WaveGrid at any time.

Upon termination, you must destroy any downloaded materials in your possession, whether electronic or printed.

2. Disclaimer

The information and materials on the WaveGrid website are provided on an "as is" and "as available" basis.

To the extent permitted by applicable law, WaveGrid disclaims implied warranties relating to website materials, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

WaveGrid does not guarantee that website information will always be accurate, complete, current, or uninterrupted.

Descriptions of internet connectivity, telecommunications products, network performance, and service availability are provided for general informational purposes.

Actual service availability, speeds, installation requirements, and performance may vary based on location, infrastructure, network conditions, and applicable service agreements.

3. Limitations of Liability

To the extent permitted by applicable law, WaveGrid and its suppliers will not be liable for indirect, incidental, special, or consequential damages arising from the use of, or inability to use, materials on this website.

Such damages may include loss of data, lost profits, or business interruption.

These limitations apply even if WaveGrid has been advised of the possibility of such damages.

Some jurisdictions do not permit certain limitations or exclusions of liability. Accordingly, some limitations may not apply to you.

This section concerns use of the website and does not replace any applicable service-level agreement, telecommunications service contract, or mandatory legal protection.

4. Accuracy of Materials

The information appearing on the WaveGrid website may contain technical, typographical, or photographic errors.

WaveGrid does not warrant that all website materials are accurate, complete, or current.

We may modify website information, product descriptions, service details, and other content at any time without prior notice.

We are not obligated to update all materials immediately following a change.

5. Links to Third-Party Websites

The WaveGrid website may contain links to external websites operated by third parties.

WaveGrid is not responsible for the content, availability, or privacy practices of these websites.

The inclusion of a link does not constitute an endorsement of the third-party website or its services.

Accessing external websites is at the user's own risk.

6. Modifications to Terms

WaveGrid may revise these Terms of Service periodically.

Updated terms will be published on our website with a revised effective date.

Continued use of the website after changes become effective constitutes acceptance of the updated terms to the extent permitted by applicable law.

7. Internet and Telecommunications Services

WaveGrid provides internet connectivity, telecommunications, and related business solutions, which may include:

Business Fiber®
Dedicated Internet
Air® for Business
Wireless Broadband
Related network connectivity and telecommunications solutions.

Availability of these services may depend on geographic location, network infrastructure, technical feasibility, and service requirements.

Service pricing, installation timelines, equipment requirements, contractual commitments, performance standards, and service-level guarantees, where applicable, will be governed by the relevant service agreement or accepted quotation.

Information displayed on the website does not independently constitute a guarantee of service availability or performance.

8. Cancellation and Refund Policy

Refunds, cancellations, and billing adjustments for WaveGrid internet and telecommunications services are subject to the terms of the applicable service agreement, accepted quotation, or written service order.

Customers may contact WaveGrid to request cancellation or inquire about refund eligibility.

Refund eligibility may depend on the status of service provisioning, installation, activation, applicable charges, and contractual obligations.

Any refunds or billing adjustments will be processed according to the applicable agreement and relevant laws.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles.

Any disputes relating to these website terms will be subject to the jurisdiction of the appropriate courts in Texas, except where applicable law requires otherwise.

10. SMS/Text Messages

10.1 SMS Program Description

WaveGrid's SMS program provides text messages related to internet connectivity and telecommunications services.

Messages may include:

Internet service availability and inquiry updates.
Installation scheduling and appointment reminders.
Network maintenance and service interruption notifications.
Service activation and provisioning updates.
Billing and account notifications.
Technical support and customer service communications.
Occasional promotional messages when you have provided the required consent.

Message frequency varies based on your interactions with WaveGrid and your communication preferences.

10.2 Opting Out

You can cancel SMS communications at any time by replying STOP to a WaveGrid text message.

After submitting your opt-out request, you will receive a confirmation message, and no further messages will be sent under the applicable SMS program unless you opt in again.

To rejoin, you may sign up again or reply START where supported.

10.3 Help and Support

If you experience issues with our messaging program, reply HELP to a WaveGrid text message or contact us at:

Email: info@wavegrid.io

Phone: +1 832 871 7113

10.4 Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages.

10.5 Message and Data Rates

Message and data rates may apply to text messages sent to or received from WaveGrid.

Message frequency varies.

For questions regarding your mobile messaging or data plan, please contact your wireless carrier.

10.6 Recurring Messages Disclosure

By opting into WaveGrid's SMS program, you authorize us to send recurring text messages to the mobile phone number you provide.

Depending on your service inquiries and communication preferences, you may receive service notifications, installation reminders, maintenance updates, account communications, and promotional messages where authorized.

Consent to receive marketing text messages is not a condition of purchasing WaveGrid internet or telecommunications services.

10.7 Prohibited Content

WaveGrid's SMS communications will not knowingly include:

Phishing, smishing, or deceptive attempts to obtain personal information.
Illegal or fraudulent content.
Content prohibited by applicable messaging provider policies, including restricted SHAFT content involving sex, hate, alcohol, firearms, and tobacco.

Our SMS communications are intended to comply with applicable federal and state laws and messaging requirements.

10.8 SMS Opt-In Data Protection

WaveGrid does not sell or share mobile information with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties for marketing or promotional purposes.

Messaging aggregators and service providers may process the information necessary to deliver authorized SMS communications.

10.9 Privacy for SMS Services

For additional information about how we collect, use, and protect personal information associated with SMS communications, please review our Privacy Policy:

https://wavegrid.io/privacy-policy

11. Cookie Policy

11.1 About This Policy

This Cookie Policy describes how WaveGrid ("we," "us," or "our") uses cookies and similar technologies on our website and related online services.

11.2 What Are Cookies?

Cookies are small text files stored on your computer, smartphone, or other device when you visit a website.

Cookies help websites remember user preferences, maintain functionality, and improve browsing experiences.

Cookies may include:

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Cookies that remain on your device for a defined period or until deleted.
Functional Cookies: Cookies that support essential website features and preferences.
Analytics Cookies: Cookies that help website operators understand how visitors interact with website content.

11.3 Managing Cookies

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality or limit access to some features.

11.4 Changes and Amendments

WaveGrid may update this Cookie Policy to reflect changes in technology, website functionality, or applicable laws.

Updated versions will be published on our website with a revised effective date.

11.5 Acceptance of This Policy

By using the WaveGrid website, you acknowledge the cookie practices described in this policy.

Where applicable law requires consent for certain cookies, we will request that consent separately.

11.6 Contacting Us

If you have questions about our use of cookies or related privacy practices, please contact us:

WaveGrid

Website: https://wavegrid.io